Free shipping from £100 to the UK and 65€ to Ireland - 30 days free returns

100% Satisfaction Guaranteed Return Policy

Your order has been prepared with care, and we hope that it will give you full satisfaction. If not, any item may be returned within 30 days of delivery.

Instructions for returning a parcel:

Go to your customer account and select Order History and Details.

Click on DETAILS (in the right column)

Your order details appear below the orders history.

Select the product(s) to return

Select "Refund" to be refunded

Once your return has been approved, you will be able to find a pre-paid return label and a return slip in the right column.

NB: the pre-paid return label and the return slip are not available immediately, but after about 5 to 10 minutes.

To return the goods to us:

Print the return label

Place the products in their original packaging along with the return slip inside your parcel.

Attach the pre-paid return label to the package and drop it at the nearest Post Office.

Please allow 5 to 10 working days for your package to reach us and be processed.

Upon receipt of your package, refunds are processed within 5 days. Would you ask for a refund and have enjoyed a discount on your purchase, this discount will be prorated and deducted from your refund.

Nota Bene 1: For hygienic reasons, undergarments (UNDER and JULIOZ garments) cannot be returned .

Nota Bene 2: Only the first return is free. In case of a second return, the shipping costs are the customer's responsibility. (no prepaid label)

Nota Bene 3: Free returns are only possible for countries in the European Union and the geographical area Europe; For other customers please send the products back to CIMALP / 30 Route de la Roche / 26320 SAINT MARCEL LES VALENCE / FRANCE to be refunded

Situation 1:

Product A£99

Product B£69

a discount of £25 (e.g., discount of the week)

The discount received is

25 / (99+69) = 14,88%

Returning product A will be refunded 99-14.88% = £84.27

Situation 2:

Product A £25

Product B £35

a discount of £15 (e.g., VIP Club discount)

The discount received is

15 / (25+35) = 25%

Returning product B will be refunded 35-25% = £26.25

Situation 3:

As a VIP member, you are eligible for a

5%discount

The order contains: Product A at £99 and product B at £149

You then get a 15% cumulative discount code applied to your shopping cart.

Your purchase is then equal to

(99 + 149) -15% = £210.80

VIP discount added 210,80 - 5% = £200.26

The total discount is, therefore

[(99+149)- 200.26] / (99+149) = 19.25%

Returning product A will be refunded 99-19.25% = £79.94

Situation 1:

Product A £99

Product B £69

a discount of £25 (e.g., discount of the week)

The discount received is

25 / (99+69) = 14,88%

Returning product A will be refunded

99-14.88% = £84.27

Situation 2:

Product A£25

Product B£35

a discount of £15 (e.g., VIP Club discount)

The discount received is

15 / (25+35) = 25%

Returning product B will be refunded

35-25% = £26.25

Situation 3:

As a VIP member, you are eligible for a

avec 5% discount.

The order contains: Product A at £99 and product B at £149

You then get a15%cumulative discount code applied to your shopping cart.

Your purchase is then equal to

(99 + 149) -15% = £210.80

£210.80 - 5% = £200.26

The total discount is, therefore, [(99+149)- 200.26] / (99+149) = 19.25%

200,26 - (99+149) / (99+149) = 19,25%

Returning product A will be refunded 99-19.25% = £79.94

For more information, please contact our customer care department at [email protected]