All orders to the UK are shipped Delivered Duty Paid (DPP), which means that CIMALP pays for VAT and all customs duties, dues and fees for customs clearance to the British Administration, so that you are no longer required to pay anything on delivery.
Case #1: Orders under £135.
Import VAT is paid by you to CIMALP when placing the order. There are no customs duties or handling fees for such orders. The only extra cost at this point is postage if applicable (shipping costs are free for orders over £100).
Case #2: Orders over £135.
Import VAT, but also customs duties or handling fees (due for such orders) are paid by you to CIMALP when placing the order, so that you are likewise no longer required to pay anything on delivery .
To make it short ...
When you buy online on www.cimalp.co.uk, you don’t have to face any additional fees on top of the order price when receiving your parcel.
Customs duties, import VAT and courier ‘handling fees’ CANNOT be claimed by British Customs, Fedex or Royal Mail when the parcel is delivered to you.
Returns
Would you like to make a return once having received the goods, we’ll provide you with a prepaid return label so that you don’t have any shipping charges or customs fees to pay. You’ll then be refunded by CIMALP for the products you sent back, including VAT and customs duties you've paid when ordering as CIMALP will reclaim them from the British Administration.
For your information
Payment of customs duties collected by CIMALP is processed for each shipment to our carriers under HMRC EORI number GB077607780000.
Payment of VAT collected by CIMALP on orders is processed on a quarterly basis, fulfilling our tax obligations to the British Administration under HMRC VAT number 372707095.